Our products are manufactured to the highest quality and are subjected to very stringent quality tests. In an event, a defective or wrongly shipped item is identified, we are happy to offer a 7 days RETURN POLICY upon the receipt of the item by our customer. The policy is subjected to the following terms and conditions that you are bounded when you make a purchase via our online store:
Eligible only to merchandise(s) purchased from Craftholic Singapore Online Store namely craftholic.com.sg
- All item(s) must be in their original purchase sealed packaged condition and accompanied order and delivery documents. All packaging must not be tampered or marked with any writing instruments. All hangtags and product labels must be intact.
- FREE gifts that come with the purchase must be returned as well.
Items purchased via our online store can only be returned via firstname.lastname@example.org.
- This RETURN POLICY does not apply to items that have been stated as NON-EXCHANGEABLE or NON-REFUNDABLE at www.craftholic.com.sg.
Our staff will carefully review every RETURN and we reserve all rights to help our customers either to provide a one-to-one product replacement of the same design or alternative product with equal value.
Craftholic Singapore reserves all rights to amend the exchange policy without prior notice.
Last Edited on 8 Dec 2016